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NEWS UPDATE: Uber Users can now interact with 'safety' agents during rides - Triumphant Radio

In a recent development, the company now offers its customers the privilege of ‘chatting’ with a safety agent while taking a trip. This is coming into play due to concerns about safety over the years.

The company stated that this development is aimed at helping both the riders or drivers in situations that may not warrant calling the police or other emergency assistance. They will be linked up with a
live safety agent from ADT, the security services company, who can monitor their route for the trip’s duration.

This development also gives the rider the luxury of interacting with a third-party that can help them mediate, or guide them through a ‘certain’ circumstance. Though, the ADT agent can communicate with the rider or driver by text or phone, and can also contact 911 should the situation escalate.